{"id":891307,"date":"2024-12-27T09:03:34","date_gmt":"2024-12-27T03:33:34","guid":{"rendered":"https:\/\/telecomlive.in\/web\/?p=891307"},"modified":"2024-12-27T09:03:34","modified_gmt":"2024-12-27T03:33:34","slug":"humans-to-remain-relevant-in-ai-era-contact-centers-tata-communications","status":"publish","type":"post","link":"https:\/\/telecomlive.in\/web\/2024\/12\/27\/humans-to-remain-relevant-in-ai-era-contact-centers-tata-communications\/","title":{"rendered":"Humans to remain relevant in AI-era contact centers: Tata Communications"},"content":{"rendered":"<p>NEW DELHI: Humans would continue to have a significant role in contact centers despite the industry&#8217;s gradual shift to artificial intelligence (AI) for automating customer-facing operations, said a senior executive of Tata Communications.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>NEW DELHI: Humans would continue to have a significant role in contact centers despite the industry&#8217;s gradual shift to artificial intelligence (AI) for automating customer-facing operations, said a senior executive of Tata Communications.<\/p>\n","protected":false},"author":10,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[59,4,10],"tags":[],"class_list":["post-891307","post","type-post","status-publish","format-standard","hentry","category-it-2-the-economic-times","category-newspapers","category-the-economic-times"],"acf":[],"_links":{"self":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/891307","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/comments?post=891307"}],"version-history":[{"count":0,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/891307\/revisions"}],"wp:attachment":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/media?parent=891307"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/categories?post=891307"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/tags?post=891307"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}