{"id":880746,"date":"2024-11-26T09:01:35","date_gmt":"2024-11-26T03:31:35","guid":{"rendered":"https:\/\/telecomlive.in\/web\/?p=880746"},"modified":"2024-11-26T09:05:14","modified_gmt":"2024-11-26T03:35:14","slug":"customers-consent-needed-before-activating-additional-service-telco-fined-rs-30k-for-deficiency","status":"publish","type":"post","link":"https:\/\/telecomlive.in\/web\/2024\/11\/26\/customers-consent-needed-before-activating-additional-service-telco-fined-rs-30k-for-deficiency\/","title":{"rendered":"Customer&#8217;s consent needed before activating additional service: Telco fined Rs 30K for deficiency"},"content":{"rendered":"<p>MADURAI: The Madurai District Consumer Disputes Redressal Commission recently ordered Bharti Airtel to pay Rs 30,000 compensation to a private college professor for activating an international roaming pack without his consent, which resulted in him incurring a bill of Rs 2,122 in May 2024. <\/p>\n<p>&#8220;It is crucial for service providers to prioritise explicit consent from customers before activating any services that lead to additional charges,&#8221; the commission observed.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>MADURAI: The Madurai District Consumer Disputes Redressal Commission recently ordered Bharti Airtel to pay Rs 30,000 compensation to a private college professor for activating an international roaming pack without his consent, which resulted in him incurring a bill of Rs 2,122 in May 2024. &#8220;It is crucial for service providers to prioritise explicit consent from customers before activating any services that lead to additional charges,&#8221; the commission observed.<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[4,76,17],"tags":[],"class_list":["post-880746","post","type-post","status-publish","format-standard","hentry","category-newspapers","category-telecom-the-new-indian-express","category-the-new-indian-express"],"acf":[],"_links":{"self":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/880746","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/comments?post=880746"}],"version-history":[{"count":0,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/880746\/revisions"}],"wp:attachment":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/media?parent=880746"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/categories?post=880746"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/tags?post=880746"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}