{"id":876765,"date":"2024-11-14T08:41:03","date_gmt":"2024-11-14T03:11:03","guid":{"rendered":"https:\/\/telecomlive.in\/web\/?p=876765"},"modified":"2024-11-14T08:59:44","modified_gmt":"2024-11-14T03:29:44","slug":"64-of-consumers-prefer-ai-in-customer-support-53-favour-hybrid-human-ai-solutions-kapture-cx-report","status":"publish","type":"post","link":"https:\/\/telecomlive.in\/web\/2024\/11\/14\/64-of-consumers-prefer-ai-in-customer-support-53-favour-hybrid-human-ai-solutions-kapture-cx-report\/","title":{"rendered":"64% of consumers prefer AI in customer support, 53% favour hybrid Human-AI solutions; Kapture CX Report"},"content":{"rendered":"<p>64% of people prefer some level of AI involvement in their customer service journey, revealed Kapture CX survey. The survey further found that 53% of respondents favoured a mix of human agents and AI-driven bots, indicating a strong preference for a hybrid approach. <\/p>\n<p>While hybrid support systems were the most popular, 30% of respondents preferred human-only support, particularly in industries like healthcare and financial services, where empathy and trust are crucial. The survey also showed that 11% of respondents were comfortable with AI-only support, reflecting the ongoing acceptance of AI-powered tools in customer service.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>64% of people prefer some level of AI involvement in their customer service journey, revealed Kapture CX survey. The survey further found that 53% of respondents favoured a mix of human agents and AI-driven bots, indicating a strong preference for a hybrid approach. While hybrid support systems were the most popular, 30% of respondents preferred human-only support, particularly in industries like healthcare and financial services, where empathy and trust are crucial. The survey also showed that 11% of respondents were comfortable with AI-only support, reflecting the ongoing acceptance of AI-powered tools in customer service.<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[63,4,12],"tags":[],"class_list":["post-876765","post","type-post","status-publish","format-standard","hentry","category-it-2-the-financial-express","category-newspapers","category-the-financial-express"],"acf":[],"_links":{"self":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/876765","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/comments?post=876765"}],"version-history":[{"count":0,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/876765\/revisions"}],"wp:attachment":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/media?parent=876765"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/categories?post=876765"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/tags?post=876765"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}