{"id":865587,"date":"2024-10-14T08:01:15","date_gmt":"2024-10-14T02:31:15","guid":{"rendered":"https:\/\/telecomlive.in\/web\/?p=865587"},"modified":"2024-10-14T08:07:54","modified_gmt":"2024-10-14T02:37:54","slug":"ccpa-directs-ola-cabs-to-provide-refund-options-to-its-consumers","status":"publish","type":"post","link":"https:\/\/telecomlive.in\/web\/2024\/10\/14\/ccpa-directs-ola-cabs-to-provide-refund-options-to-its-consumers\/","title":{"rendered":"CCPA directs Ola cabs to provide refund options to its consumers"},"content":{"rendered":"<p>The Central Consumer Protection Authority (CCPA) on Sunday directed ride-hailing service provider Ola cabs to provide a clear choice to consumers to opt between a bank account transfer or a coupon when they seek refund during the grievance redressal process. <\/p>\n<p>The regulatory authority observed that whenever a consumer raised any grievance on the Ola app, as part of its \u2018no-question-asked\u2019 refund policy, Ola only provided a coupon code, which could be used for the next ride. However, it did not provide any clear choice to the consumer to opt between a bank account refund or a coupon.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Central Consumer Protection Authority (CCPA) on Sunday directed ride-hailing service provider Ola cabs to provide a clear choice to consumers to opt between a bank account transfer or a coupon when they seek refund during the grievance redressal process. The regulatory authority observed that whenever a consumer raised any grievance on the Ola app, as part of its \u2018no-question-asked\u2019 refund policy, Ola only provided a coupon code, which could be used for the next ride. However, it did not provide any clear choice to the consumer to opt between a bank account refund or a coupon.<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[9,34,4],"tags":[],"class_list":["post-865587","post","type-post","status-publish","format-standard","hentry","category-business-standard-newspapers","category-it-2-business-standard-newspapers","category-newspapers"],"acf":[],"_links":{"self":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/865587","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/comments?post=865587"}],"version-history":[{"count":0,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/865587\/revisions"}],"wp:attachment":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/media?parent=865587"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/categories?post=865587"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/tags?post=865587"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}