{"id":864954,"date":"2024-10-10T08:54:15","date_gmt":"2024-10-10T03:24:15","guid":{"rendered":"https:\/\/telecomlive.in\/web\/?p=864954"},"modified":"2024-10-10T08:54:15","modified_gmt":"2024-10-10T03:24:15","slug":"vi-enters-ccaas-partnership-with-us-genesys","status":"publish","type":"post","link":"https:\/\/telecomlive.in\/web\/2024\/10\/10\/vi-enters-ccaas-partnership-with-us-genesys\/","title":{"rendered":"Vi enters CCaaS partnership with US&#8217; Genesys"},"content":{"rendered":"<p>Vodafone Idea (Vi) has forayed in the contact-centre-as-a-service (CCaaS) segment by partnering with US-based Genesys which will power the telco\u2019s platform for unified omnichannel customer service.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Vodafone Idea (Vi) has forayed in the contact-centre-as-a-service (CCaaS) segment by partnering with US-based Genesys which will power the telco\u2019s platform for unified omnichannel customer service.<\/p>\n","protected":false},"author":10,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[4,60,10],"tags":[],"class_list":["post-864954","post","type-post","status-publish","format-standard","hentry","category-newspapers","category-telecom-the-economic-times","category-the-economic-times"],"acf":[],"_links":{"self":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/864954","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/comments?post=864954"}],"version-history":[{"count":0,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/864954\/revisions"}],"wp:attachment":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/media?parent=864954"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/categories?post=864954"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/tags?post=864954"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}