{"id":855716,"date":"2024-09-17T08:55:07","date_gmt":"2024-09-17T03:25:07","guid":{"rendered":"https:\/\/telecomlive.in\/web\/?p=855716"},"modified":"2024-09-17T09:23:32","modified_gmt":"2024-09-17T03:53:32","slug":"brands-bet-big-on-cx-platforms-to-elevate-their-customer-support-amid-festive-rush","status":"publish","type":"post","link":"https:\/\/telecomlive.in\/web\/2024\/09\/17\/brands-bet-big-on-cx-platforms-to-elevate-their-customer-support-amid-festive-rush\/","title":{"rendered":"Brands bet big on CX platforms to elevate their customer support amid festive rush"},"content":{"rendered":"<p>According to a recent report by the Indian Retail Association, the festive season accounts for nearly 40% of annual e-commerce sales in India. With this influx of orders, festive sales in India exhibit a golden opportunity for ecommerce brands to elevate their customer experience, both before &amp; after sales. It is the time to capitalise on cultivating new connections with their customers and improve upon the existing ones.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>According to a recent report by the Indian Retail Association, the festive season accounts for nearly 40% of annual e-commerce sales in India. With this influx of orders, festive sales in India exhibit a golden opportunity for ecommerce brands to elevate their customer experience, both before &amp; after sales. It is the time to capitalise on cultivating new connections with their customers and improve upon the existing ones.<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[63,4,12],"tags":[],"class_list":["post-855716","post","type-post","status-publish","format-standard","hentry","category-it-2-the-financial-express","category-newspapers","category-the-financial-express"],"acf":[],"_links":{"self":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/855716","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/comments?post=855716"}],"version-history":[{"count":0,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/855716\/revisions"}],"wp:attachment":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/media?parent=855716"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/categories?post=855716"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/tags?post=855716"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}