{"id":848804,"date":"2024-08-28T09:46:14","date_gmt":"2024-08-28T04:16:14","guid":{"rendered":"https:\/\/telecomlive.in\/web\/?p=848804"},"modified":"2024-08-28T09:52:05","modified_gmt":"2024-08-28T04:22:05","slug":"brandwagon-exclusive-how-ai-self-service-platforms-are-redefining-customer-support","status":"publish","type":"post","link":"https:\/\/telecomlive.in\/web\/2024\/08\/28\/brandwagon-exclusive-how-ai-self-service-platforms-are-redefining-customer-support\/","title":{"rendered":"BrandWagon Exclusive: How AI self service platforms are redefining customer support"},"content":{"rendered":"<p>In the era where AI plays a significant role in digital customer service, comprehensive self-serve platforms are believed to be emerging as pivotal tools for addressing complex issues with a sophisticated blend of automation and human-like interaction. It seems like these platforms are not just reshaping how businesses manage customer interactions but are also setting new standards for efficiency and user satisfaction. 49% of respondents want a comprehensive self-serve platform that understands complex issues, provides human-like conversations, and carries context forward, reveals Kapture CX survey.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In the era where AI plays a significant role in digital customer service, comprehensive self-serve platforms are believed to be emerging as pivotal tools for addressing complex issues with a sophisticated blend of automation and human-like interaction. It seems like these platforms are not just reshaping how businesses manage customer interactions but are also setting new standards for efficiency and user satisfaction. 49% of respondents want a comprehensive self-serve platform that understands complex issues, provides human-like conversations, and carries context forward, reveals Kapture CX survey.<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[63,4,12],"tags":[],"class_list":["post-848804","post","type-post","status-publish","format-standard","hentry","category-it-2-the-financial-express","category-newspapers","category-the-financial-express"],"acf":[],"_links":{"self":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/848804","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/comments?post=848804"}],"version-history":[{"count":0,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/848804\/revisions"}],"wp:attachment":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/media?parent=848804"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/categories?post=848804"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/tags?post=848804"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}