{"id":845791,"date":"2024-08-19T09:49:45","date_gmt":"2024-08-19T04:19:45","guid":{"rendered":"https:\/\/telecomlive.in\/web\/?p=845791"},"modified":"2024-08-19T09:49:45","modified_gmt":"2024-08-19T04:19:45","slug":"the-gen-ai-boost-to-indias-outsourcing-business","status":"publish","type":"post","link":"https:\/\/telecomlive.in\/web\/2024\/08\/19\/the-gen-ai-boost-to-indias-outsourcing-business\/","title":{"rendered":"The Gen AI boost to India\u2019s outsourcing business"},"content":{"rendered":"<p>Tech services major ServiceNow has realised $10 million in annualised tangible gains due to cost savings and increased productivity across the organisation as a result of Gen AI usage, a top executive said.<\/p>\n<p>The company\u2019s artificial intelligence-enhanced product Now Assist \u2014 which offers virtual agent customer support, customer service management, HR service delivery, ITOps management, field service management, strategic portfolio management, AI search, etc \u2014 has become the company\u2019s fastest growing product with 11 deals exceeding $1 million in annual contract value in Q2 (April-June), Pat Casey, CTO and EVP of DevOps, ServiceNow told ET.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Tech services major ServiceNow has realised $10 million in annualised tangible gains due to cost savings and increased productivity across the organisation as a result of Gen AI usage, a top executive said. The company\u2019s artificial intelligence-enhanced product Now Assist \u2014 which offers virtual agent customer support, customer service management, HR service delivery, ITOps management, field service management, strategic portfolio management, AI search, etc \u2014 has become the company\u2019s fastest growing product with 11 deals exceeding $1 million in annual contract value in Q2 (April-June), Pat Casey, CTO and EVP of DevOps, ServiceNow told ET.<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[59,4,10],"tags":[],"class_list":["post-845791","post","type-post","status-publish","format-standard","hentry","category-it-2-the-economic-times","category-newspapers","category-the-economic-times"],"acf":[],"_links":{"self":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/845791","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/comments?post=845791"}],"version-history":[{"count":0,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/845791\/revisions"}],"wp:attachment":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/media?parent=845791"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/categories?post=845791"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/tags?post=845791"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}