{"id":845212,"date":"2024-08-16T10:31:29","date_gmt":"2024-08-16T05:01:29","guid":{"rendered":"https:\/\/telecomlive.in\/web\/?p=845212"},"modified":"2024-08-16T10:43:32","modified_gmt":"2024-08-16T05:13:32","slug":"ai-in-the-bfsi-sector-transforming-customer-experience","status":"publish","type":"post","link":"https:\/\/telecomlive.in\/web\/2024\/08\/16\/ai-in-the-bfsi-sector-transforming-customer-experience\/","title":{"rendered":"AI in the BFSI sector: Transforming customer experience"},"content":{"rendered":"<p>In the rapidly evolving Banking, Financial Services, and Insurance (BFSI) sector, customer experience (CX) has become crucial for brand loyalty and business success. According to PwC, 73% of consumers believe that a good experience is key to their loyalty, underscoring the importance of CX for BFSI institutions. However, a report by Kapture CX highlights that 68% of CX leaders see customer service interaction as a significant grievance in the sector. To address these challenges, BFSI institutions are increasingly turning to Artificial Intelligence (AI) for solutions.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In the rapidly evolving Banking, Financial Services, and Insurance (BFSI) sector, customer experience (CX) has become crucial for brand loyalty and business success. According to PwC, 73% of consumers believe that a good experience is key to their loyalty, underscoring the importance of CX for BFSI institutions. However, a report by Kapture CX highlights that 68% of CX leaders see customer service interaction as a significant grievance in the sector. To address these challenges, BFSI institutions are increasingly turning to Artificial Intelligence (AI) for solutions.<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[63,4,12],"tags":[],"class_list":["post-845212","post","type-post","status-publish","format-standard","hentry","category-it-2-the-financial-express","category-newspapers","category-the-financial-express"],"acf":[],"_links":{"self":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/845212","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/comments?post=845212"}],"version-history":[{"count":0,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/845212\/revisions"}],"wp:attachment":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/media?parent=845212"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/categories?post=845212"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/tags?post=845212"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}