{"id":845148,"date":"2024-08-16T10:26:39","date_gmt":"2024-08-16T04:56:39","guid":{"rendered":"https:\/\/telecomlive.in\/web\/?p=845148"},"modified":"2024-08-16T10:36:44","modified_gmt":"2024-08-16T05:06:44","slug":"89-of-indian-leaders-predict-ai-driven-overhaul-smaller-cx-teams-report","status":"publish","type":"post","link":"https:\/\/telecomlive.in\/web\/2024\/08\/16\/89-of-indian-leaders-predict-ai-driven-overhaul-smaller-cx-teams-report\/","title":{"rendered":"89% of Indian leaders predict AI-driven overhaul, smaller CX teams: Report"},"content":{"rendered":"<p>Nearly 89% of industry leaders in India anticipate an unprecedented overhaul in customer experience (CX), driven primarily by advancements in artificial intelligence (AI), according to a report release by Zendesk, a software as a service company. <\/p>\n<p>This evolution is also expected to lead to smaller CX teams, with 73% of leaders in India predicting downsizing due to AI\u2019s efficiency.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Nearly 89% of industry leaders in India anticipate an unprecedented overhaul in customer experience (CX), driven primarily by advancements in artificial intelligence (AI), according to a report release by Zendesk, a software as a service company. This evolution is also expected to lead to smaller CX teams, with 73% of leaders in India predicting downsizing due to AI\u2019s efficiency.<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[63,4,12],"tags":[],"class_list":["post-845148","post","type-post","status-publish","format-standard","hentry","category-it-2-the-financial-express","category-newspapers","category-the-financial-express"],"acf":[],"_links":{"self":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/845148","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/comments?post=845148"}],"version-history":[{"count":0,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/845148\/revisions"}],"wp:attachment":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/media?parent=845148"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/categories?post=845148"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/tags?post=845148"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}