{"id":839657,"date":"2024-08-01T09:55:43","date_gmt":"2024-08-01T04:25:43","guid":{"rendered":"https:\/\/telecomlive.in\/web\/?p=839657"},"modified":"2024-08-01T09:55:43","modified_gmt":"2024-08-01T04:25:43","slug":"55-billion-lost-on-hold-indians-customer-service-wait-soars-report","status":"publish","type":"post","link":"https:\/\/telecomlive.in\/web\/2024\/08\/01\/55-billion-lost-on-hold-indians-customer-service-wait-soars-report\/","title":{"rendered":"$55 billion lost on hold, Indians\u2019 customer service wait soars: report"},"content":{"rendered":"<p>Indians spent over 15 billion hours on hold on customer service calls in 2023, costing businesses $55 billion, reveals ServiceNow&#8217;s new report. This issue has pushed two-thirds of consumers to consider switching brands over poor service.<\/p>\n<p>The report, based on a survey of over 4,500 Indians aged 18 and above, showed that the average person spent 30.7 hours on hold last year. More than 50% of respondents believed wait times have increased, and 66% are willing to switch companies if their issues aren&#8217;t resolved within three days.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Indians spent over 15 billion hours on hold on customer service calls in 2023, costing businesses $55 billion, reveals ServiceNow&#8217;s new report. This issue has pushed two-thirds of consumers to consider switching brands over poor service. The report, based on a survey of over 4,500 Indians aged 18 and above, showed that the average person spent 30.7 hours on hold last year. More than 50% of respondents believed wait times have increased, and 66% are willing to switch companies if their issues aren&#8217;t resolved within three days.<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[59,4,10],"tags":[],"class_list":["post-839657","post","type-post","status-publish","format-standard","hentry","category-it-2-the-economic-times","category-newspapers","category-the-economic-times"],"acf":[],"_links":{"self":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/839657","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/comments?post=839657"}],"version-history":[{"count":0,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/839657\/revisions"}],"wp:attachment":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/media?parent=839657"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/categories?post=839657"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/tags?post=839657"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}