{"id":825782,"date":"2024-06-25T10:17:38","date_gmt":"2024-06-25T04:47:38","guid":{"rendered":"https:\/\/telecomlive.in\/web\/?p=825782"},"modified":"2024-06-25T10:41:09","modified_gmt":"2024-06-25T05:11:09","slug":"hcltech-report-8-in-10-experience-leaders-boost-roi-with-genai","status":"publish","type":"post","link":"https:\/\/telecomlive.in\/web\/2024\/06\/25\/hcltech-report-8-in-10-experience-leaders-boost-roi-with-genai\/","title":{"rendered":"HCLTech Report: 8 in 10 \u2018Experience Leaders\u2019 boost ROI with GenAI"},"content":{"rendered":"<p>HCLTech, in a recent report, showed that eight out of 10 \u201cexperience leaders\u201d leverage GenAI, Cloud and SaaS technologies to gain real-time insights, personalise interactions and automate processes. These leaders reported significantly higher returns on investment (ROI) compared to their less-focused counterparts.<\/p>\n<p>The IT company released a report titled \u2018The Blueprint to Total Experience\u2019, which highlights the increasing significance of total experience (TX) in delivering exceptional, holistic and integrated experiences for customers, employees and users across various channels.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>HCLTech, in a recent report, showed that eight out of 10 \u201cexperience leaders\u201d leverage GenAI, Cloud and SaaS technologies to gain real-time insights, personalise interactions and automate processes. These leaders reported significantly higher returns on investment (ROI) compared to their less-focused counterparts. The IT company released a report titled \u2018The Blueprint to Total Experience\u2019, which highlights the increasing significance of total experience (TX) in delivering exceptional, holistic and integrated experiences for customers, employees and users across various channels.<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[63,4,12],"tags":[],"class_list":["post-825782","post","type-post","status-publish","format-standard","hentry","category-it-2-the-financial-express","category-newspapers","category-the-financial-express"],"acf":[],"_links":{"self":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/825782","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/comments?post=825782"}],"version-history":[{"count":0,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/825782\/revisions"}],"wp:attachment":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/media?parent=825782"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/categories?post=825782"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/tags?post=825782"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}