{"id":822693,"date":"2024-06-15T09:40:39","date_gmt":"2024-06-15T04:10:39","guid":{"rendered":"https:\/\/telecomlive.in\/web\/?p=822693"},"modified":"2024-06-15T10:28:30","modified_gmt":"2024-06-15T04:58:30","slug":"softbank-develops-ai-voice-tech-to-protect-workers-from-angry-customers","status":"publish","type":"post","link":"https:\/\/telecomlive.in\/web\/2024\/06\/15\/softbank-develops-ai-voice-tech-to-protect-workers-from-angry-customers\/","title":{"rendered":"SoftBank develops AI voice tech to protect workers from angry customers"},"content":{"rendered":"<p>Japanese tech giant SoftBank Corp has introduced an innovative voice-altering phone technology to mitigate the escalating issue of \u201ccustomer harassment.\u201d This artificial intelligence (AI)-driven solution transforms even the most irate callers into sounding calm and composed, thereby alleviating stress levels among call-centre operators, reported The South China Morning Post (SCMP).<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Japanese tech giant SoftBank Corp has introduced an innovative voice-altering phone technology to mitigate the escalating issue of \u201ccustomer harassment.\u201d This artificial intelligence (AI)-driven solution transforms even the most irate callers into sounding calm and composed, thereby alleviating stress levels among call-centre operators, reported The South China Morning Post (SCMP).<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[9,34,4],"tags":[],"class_list":["post-822693","post","type-post","status-publish","format-standard","hentry","category-business-standard-newspapers","category-it-2-business-standard-newspapers","category-newspapers"],"acf":[],"_links":{"self":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/822693","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/comments?post=822693"}],"version-history":[{"count":0,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/822693\/revisions"}],"wp:attachment":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/media?parent=822693"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/categories?post=822693"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/tags?post=822693"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}