{"id":800747,"date":"2023-12-21T09:30:45","date_gmt":"2023-12-21T09:30:45","guid":{"rendered":"https:\/\/telecomlive.in\/web\/2023\/12\/21\/mcdonalds-accenture-expand-partnership-to-accelerate-technology-adoption-and-reinvent-customer-crew-experiences\/"},"modified":"2023-12-21T09:30:45","modified_gmt":"2023-12-21T09:30:45","slug":"mcdonalds-accenture-expand-partnership-to-accelerate-technology-adoption-and-reinvent-customer-crew-experiences","status":"publish","type":"post","link":"https:\/\/telecomlive.in\/web\/2023\/12\/21\/mcdonalds-accenture-expand-partnership-to-accelerate-technology-adoption-and-reinvent-customer-crew-experiences\/","title":{"rendered":"McDonald\u2019s, Accenture expand partnership to accelerate technology adoption and reinvent customer, crew experiences"},"content":{"rendered":"<p>McDonald\u2019s Corporation and Accenture announced an expansion of their strategic partnership to help execute McDonald\u2019s strategy to leverage the latest edge technology and apply generative AI solutions across its restaurants worldwide to improve operations as well as customer and crew experience. Through this work, McDonald\u2019s also will enhance the digital capabilities of its employees, it said. <\/p>\n<p>\u201cThis partnership will help support McDonald\u2019s technology strategy which aims to leverage scale and unlock greater speed and efficiency for customers, restaurant teams, and employees. This includes the acceleration of automation innovation from equipment manufacturers, allowing restaurant general managers to quickly spot and enact solutions to reduce business disruptions, ultimately reducing complexity for restaurant crew and leading to customer benefits such as hotter, fresher food,\u201d it said in a statement.<\/p>\n<p>Accenture will help train and support McDonald\u2019s global workforce by using Accenture\u2019s learning and development programs, online training courses and boot camps for emerging talent to ensure the workforce has the AI, data and edge computing skills needed in the digital era.<\/p>\n<p>Brian Rice, Executive Vice President and Global Chief Information Officer, McDonald\u2019s, said, \u201cIn order to unlock the opportunity in our ongoing digital investments, we chose Accenture, our long-time partner who has helped us build our digital foundation, to work with us on this next phase of innovation. Accenture\u2019s deep understanding of our business, our industry, and of course technology, will allow us to leverage the full potential of the cloud and generative AI solutions by implementing advanced practices to quickly leverage those technologies as well as to nurture and empower the talent within our organization. Lifelong learning and digital upskilling are at the heart of our culture and long-term growth plans \u2013 and embedding this across our workforce will enable greater business agility and performance.\u201d<\/p>\n<p>Julie Sweet, Chair and CEO, Accenture, said, \u201cWe are incredibly proud to continue to partner with McDonald\u2019s as they reinvent the customer experience, stay ahead of their customers\u2019 changing needs and reimagine what a restaurant can be. This new work will be a leading example across industries of innovating with tech data and AI at the core, across the cloud continuum, all the way to the edge. And doing so in a way that keeps their people in the forefront, building the skills they need to meet and delight their customers in new ways every day.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"<p>McDonald\u2019s Corporation and Accenture announced an expansion of their strategic partnership to help execute McDonald\u2019s strategy to leverage the latest edge technology and apply generative AI solutions across its restaurants worldwide to improve operations as well as customer and crew experience. Through this work, McDonald\u2019s also will enhance the digital capabilities of its employees, it said. \u201cThis partnership will help support McDonald\u2019s technology strategy which aims to leverage scale and unlock greater speed and efficiency for customers, restaurant teams, and employees. This includes the acceleration of automation innovation from equipment manufacturers, allowing restaurant general managers to quickly spot and enact [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[7],"tags":[],"class_list":["post-800747","post","type-post","status-publish","format-standard","hentry","category-it-2"],"acf":[],"_links":{"self":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/800747","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/comments?post=800747"}],"version-history":[{"count":0,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/800747\/revisions"}],"wp:attachment":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/media?parent=800747"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/categories?post=800747"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/tags?post=800747"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}