Tata Consultancy Services (TCS) on Thursday said that it has bagged an order from European multinational home improvement company Kingfisher Plc. The company said that it has helped Kingfisher to drive seamless customer experiences using TCS OmniStore, an AI powered unified commerce platform.<\/p>\n
Kingfisher plc operates a chain of over 1,900 stores in eight countries across Europe under its retail banners including B&Q, Castorama, Brico D\u00e9p\u00f4t, Screwfix, TradePoint and Ko\u00e7ta\u015f. Kingfisher selected TCS as its transformation partner and TCS OmniStore to drive innovation and adapt to market trends. The company was looking to upgrade to a multilingual commerce platform that delivers a unified brand experience. In addition, they wanted to address legal, fiscal, and operational differences across all their European banners, the company informed. <\/p>\n
TCS OmniStore has enabled Kingfisher plc to deliver modern commerce experiences with a range of capabilities such as click-and-collect services, scan and go options, mobile apps, save the cart, and self checkout facilities along with dynamic promotion capabilities and clienteling. In addition, the platform also supports advanced payment options such as contactless payment, Apple Pay, Apple wallet, and pay as you go.<\/p>\n
Kingfisher plc, it said, has implemented TCS OmniStore across two banners \u2013 B&Q in UK and Ireland, and Castorama in France \u2013 with the third coming later this year.<\/p>\n
\u201cTCS OmniStore was the strategic choice for Kingfisher\u2019s future growth, orchestrating a fast, smooth, and seamless checkout experience, which is needed for today\u2019s customers. Our self-checkout systems have allowed us to be more efficient on the front end. It\u2019s simple and our customers love it. They\u2019re easy to use. But it\u2019s also allowed us to bring colleagues further into the store. I\u2019m really excited about the future. And I\u2019m really excited about what OmniStore can bring with our current systems stack,\u201d said Peter Ash, Product Director, Operations and Fulfilment, Kingfisher plc.<\/p>\n
\u201cWe are delighted to be a strategic partner to Kingfisher in its transformation journey to reimagine the end customer experience and offer a unified experience across its brands in Europe. The platform is enabling seamless omnichannel shopping experiences, enhancing their competitive differentiation and driving growth,\u201d said Shekar Krishnan, Head, Retail & CPG \u2013 UK and Europe, TCS.<\/p>\n","protected":false},"excerpt":{"rendered":"
Tata Consultancy Services (TCS) on Thursday said that it has bagged an order from European multinational home improvement company Kingfisher Plc. The company said that it has helped Kingfisher to drive seamless customer experiences using TCS OmniStore, an AI powered unified commerce platform. Kingfisher plc operates a chain of over 1,900 stores in eight countries across Europe under its retail banners including B&Q, Castorama, Brico D\u00e9p\u00f4t, Screwfix, TradePoint and Ko\u00e7ta\u015f. Kingfisher selected TCS as its transformation partner and TCS OmniStore to drive innovation and adapt to market trends. The company was looking to upgrade to a multilingual commerce platform that […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[7],"tags":[],"class_list":["post-800522","post","type-post","status-publish","format-standard","hentry","category-it-2"],"acf":[],"_links":{"self":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/800522","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/comments?post=800522"}],"version-history":[{"count":0,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/800522\/revisions"}],"wp:attachment":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/media?parent=800522"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/categories?post=800522"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/tags?post=800522"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}