Facebook has been struggling to attract younger users for more than a decade, and some senior employees are alarmed over the company\u2019s inability to keep teens engaged.<\/p>\n
When asked by analysts about growth prospects, Facebook executives frequently paint a rosier picture than the one depicted by internal research, a whistle-blower alleges. Those are just some of the findings outlined in a cache of disclosures made to the US Securities and Exchange Commission by Frances Haugen, a former Facebook product manager, and provided to Congress in redacted form by her legal counsel.<\/p>\n
A consortium of 17 US news organizations, including Bloomberg, has obtained the redacted versions received by Congress. The documents provide rare, vivid insight into ways Facebook, under the guidance of chief executive officer Mark Zuckerberg, created a Silicon Valley social media behemoth that\u2014while frequently posting lavish sales and profit gains\u2014has also faltered in its mission to give users the tools they need to build community and bring the world closer together.<\/p>\n
In its own defense, Facebook points to new products and services it is developing to attract younger users; it notes that hate speech represents well under 1% of the overall content on its platform and is declining; it says that it uses research, hypothetical tests and other methods to analyze how it recommends content and improve on efforts to curb the spread of harmful content.<\/p>\n
Facebook also contends that it has made adequate disclosures concerning growth and that the documents Haugen shared with the SEC represent a \u201ccurated selection\u201d that \u201ccan in no way be used to draw fair conclusions about us.\u201d<\/p>\n
Even so, the company\u2019s missteps are beginning to take a toll. The documents chronicle worsening morale among some staff and disagreements over the best way to combat bad content; Facebook\u2019s shares have lost more than 10% since the Wall Street Journal began publishing stories based on the whistle-blower\u2019s documents; and lawmakers, already weighing legislation that would rein in Facebook\u2019s power, are calling for even more stringent oversight.<\/p>\n
Other insights gleaned from the documents, researchers and people familiar with Facebook, including current and former employees:<\/p>\n
Facebook executives have long known that the platform\u2019s hate-speech problem was bigger and more entrenched than the company discloses. While Facebook prioritizes rooting out violence and hateful content in English-speaking Western nations, it neglects developing regions that are more vulnerable to real-world harm from negativity on social media.<\/p>\n
A Facebook team tasked with stemming the flow of harmful posts was hamstrung by a lack of staffing, limits placed on its product development and the platform’s engagement-focused algorithm that often ends up promoting content that can be false and divisive.<\/p>\n
Facebook staff who study misinformation have concluded that the social network\u2019s core products contribute to the spread of harmful material, and the company\u2019s own efforts to quell misinformation are sometimes undermined by political considerations.<\/p>\n
In 2019, Facebook set up a test account in India to determine how its tools affect people in its most important market; within three weeks, the fictional user\u2019s account devolved into a maelstrom of fake news and incendiary images.<\/p>\n
Facebook\u2019s own staff, including internal researchers, faulted the company for failing to thwart the proliferation of groups that fomented violence on January 6.<\/p>\n
Here\u2019s a selected list of takeaways from The Facebook Papers from other publications:<\/p>\n
The ubiquitous \u201cLike\u201d button and the ability to share posts became essential to Facebook\u2019s identity. But internal documents show the company is struggling to deal with the effects of those tools, including amplifying hate speech and misinformation, the New York Times reported.<\/p>\n
Chief executive officer Mark Zuckerberg personally agreed to comply with demands from Vietnam\u2019s ruling Communist Party to censor anti-government dissidents or risk getting knocked offline in one of Facebook\u2019s most lucrative Asian markets, the Washington Post reported.<\/p>\n
Facebook has a multi-tired system of sorting countries that receive extra protection during elections, with the U.S., India and Brazil getting the highest priority while others get very little protection unless material is escalated by content moderators, The Verge reported.<\/p>\n
The leaked Facebook documents offer a treasure trove of insight into Washington\u2019s antitrust war against the company, according to Politico. The papers show in granular detail that Facebook knows it dominates the arenas it considers central to its fortunes \u2014 contradicting the company\u2019s own public assertions and providing potential fuel for antitrust authorities and lawmakers scrutinising Facebook\u2019s sway over the market.<\/p>\n","protected":false},"excerpt":{"rendered":"
Facebook has been struggling to attract younger users for more than a decade, and some senior employees are alarmed over the company\u2019s inability to keep teens engaged. When asked by analysts about growth prospects, Facebook executives frequently paint a rosier picture than the one depicted by internal research, a whistle-blower alleges. Those are just some of the findings outlined in a cache of disclosures made to the US Securities and Exchange Commission by Frances Haugen, a former Facebook product manager, and provided to Congress in redacted form by her legal counsel. A consortium of 17 US news organizations, including Bloomberg, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[7],"tags":[],"class_list":["post-799102","post","type-post","status-publish","format-standard","hentry","category-it-2"],"acf":[],"_links":{"self":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/799102","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/comments?post=799102"}],"version-history":[{"count":0,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/799102\/revisions"}],"wp:attachment":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/media?parent=799102"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/categories?post=799102"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/tags?post=799102"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}