{"id":1048152,"date":"2026-11-09T11:21:33","date_gmt":"2026-11-09T05:51:33","guid":{"rendered":"https:\/\/telecomlive.in\/web\/?p=1048152"},"modified":"2026-11-09T11:21:33","modified_gmt":"2026-11-09T05:51:33","slug":"top-ai-adopters-in-customer-service-gain-over-50-kpi-improvements-but-value-realization-remains-uneven-ey-report","status":"publish","type":"post","link":"https:\/\/telecomlive.in\/web\/2026\/11\/09\/top-ai-adopters-in-customer-service-gain-over-50-kpi-improvements-but-value-realization-remains-uneven-ey-report\/","title":{"rendered":"Top AI adopters in customer service gain over 50% KPI improvements, but value realization remains uneven: EY report"},"content":{"rendered":"<p>New Delhi [India], : Organizations realizing the highest value from artificial intelligence in customer service reported up to 50 per cent or higher improvements across core customer service key performance indicators, according to EY India&#8217;s latest report. <\/p>\n<p>The report mentioned that while AI adoption expanded broadly, business value generation remained uneven.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>New Delhi [India], : Organizations realizing the highest value from artificial intelligence in customer service reported up to 50 per cent or higher improvements across core customer service key performance indicators, according to EY India&#8217;s latest report. The report mentioned that while AI adoption expanded broadly, business value generation remained uneven.<\/p>\n","protected":false},"author":11,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[55,13,4],"tags":[],"class_list":["post-1048152","post","type-post","status-publish","format-standard","hentry","category-it-2-live-mint","category-live-mint","category-newspapers"],"acf":[],"_links":{"self":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/1048152","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/comments?post=1048152"}],"version-history":[{"count":1,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/1048152\/revisions"}],"predecessor-version":[{"id":1048153,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/1048152\/revisions\/1048153"}],"wp:attachment":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/media?parent=1048152"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/categories?post=1048152"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/tags?post=1048152"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}