{"id":1041809,"date":"2026-10-08T10:14:05","date_gmt":"2026-10-08T04:44:05","guid":{"rendered":"https:\/\/telecomlive.in\/web\/?p=1041809"},"modified":"2026-10-08T10:35:35","modified_gmt":"2026-10-08T05:05:35","slug":"ai-in-the-drivers-seat-how-consumers-are-using-chatbots-to-shop-car-insurance","status":"publish","type":"post","link":"https:\/\/telecomlive.in\/web\/2026\/10\/08\/ai-in-the-drivers-seat-how-consumers-are-using-chatbots-to-shop-car-insurance\/","title":{"rendered":"AI in the Driver\u2019s Seat: How Consumers Are Using Chatbots to Shop Car Insurance"},"content":{"rendered":"<p>Indian consumers have already folded conversational AI into the way they handle money. ServiceNow\u2019s Customer Experience Report found that 80% of Indian consumers use AI chatbots for tasks such as checking the status of a complaint, getting product recommendations and accessing self-help guides. More tellingly for financial services, 78% said they use AI chatbots when reviewing investment options. Car insurance is now being drawn into the same habit.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Indian consumers have already folded conversational AI into the way they handle money. ServiceNow\u2019s Customer Experience Report found that 80% of Indian consumers use AI chatbots for tasks such as checking the status of a complaint, getting product recommendations and accessing self-help guides. More tellingly for financial services, 78% said they use AI chatbots when reviewing investment options. Car insurance is now being drawn into the same habit.<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[91,4,24],"tags":[],"class_list":["post-1041809","post","type-post","status-publish","format-standard","hentry","category-it-2-the-tribune","category-newspapers","category-the-tribune"],"acf":[],"_links":{"self":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/1041809","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/comments?post=1041809"}],"version-history":[{"count":1,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/1041809\/revisions"}],"predecessor-version":[{"id":1041842,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/1041809\/revisions\/1041842"}],"wp:attachment":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/media?parent=1041809"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/categories?post=1041809"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/tags?post=1041809"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}