Airtel Business on Monday launched Airtel IQ Gateway, a telco-grade network intelligence platform designed to consolidate diverse customer communication channels into a secure control plane. This platform aims to simplify business communications for enterprises while enhancing security and trust. <\/p>\n
The platform combines SMS, WhatsApp, RCS, voice communications, and number verification (silent authentication) into a single, Digital Personal Data Protection (DPDP)-compliant solution. This enables businesses to manage their customer interactions at scale, with foundational safety measures. <\/p>\n
The offering from Airtel Business addresses the challenges faced by companies in managing fragmented communication stacks across various service providers. It tackles issues like false message delivery reports, inflated bills from international OTP pumping by bots, and manual management of pre-approved message templates, and contributes to building customer trust and brand in verticals such as BFSI, government, e-commerce, and logistics. <\/p>\n
Launched nationwide after successful trial deployments with select banks and financial institutions, the platform extends Airtel\u2019s expertise in fraud prevention to enterprises. It offers flexible deployment options, allowing integration with existing workflows or hosting on Airtel\u2019s cloud as software-as-a-service (SaaS), based on customer preferences and security requirements. <\/p>\n
“At Airtel, we have already demonstrated the power of network-grade fraud prevention in protecting millions of consumers across our mobile and digital services. With IQ Gateway, we are extending this proven expertise to enterprises, enabling them to build brand trust while ensuring every customer conversation is safe, authenticated, and resilient,” said Sharat Sinha, CEO, Airtel Business. <\/p>\n
By embedding trust at the network layer, Airtel Business is enabling its enterprise customers, particularly banks, government departments, and logistics firms, to reduce cybercrime losses and strengthen the credibility of customer interactions, Sinha added.<\/p>\n","protected":false},"excerpt":{"rendered":"
Airtel Business on Monday launched Airtel IQ Gateway, a telco-grade network intelligence platform designed to consolidate diverse customer communication channels into a secure control plane. This platform aims to simplify business communications for enterprises while enhancing security and trust. The platform combines SMS, WhatsApp, RCS, voice communications, and number verification (silent authentication) into a single, Digital Personal Data Protection (DPDP)-compliant solution. This enables businesses to manage their customer interactions at scale, with foundational safety measures. The offering from Airtel Business addresses the challenges faced by companies in managing fragmented communication stacks across various service providers. It tackles issues like false […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[8],"tags":[],"class_list":["post-1040991","post","type-post","status-publish","format-standard","hentry","category-telecom"],"acf":[],"_links":{"self":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/1040991","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/comments?post=1040991"}],"version-history":[{"count":1,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/1040991\/revisions"}],"predecessor-version":[{"id":1041001,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/1040991\/revisions\/1041001"}],"wp:attachment":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/media?parent=1040991"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/categories?post=1040991"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/tags?post=1040991"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}