{"id":1036401,"date":"2026-09-17T10:48:35","date_gmt":"2026-09-17T05:18:35","guid":{"rendered":"https:\/\/telecomlive.in\/web\/?p=1036401"},"modified":"2026-09-17T12:21:47","modified_gmt":"2026-09-17T06:51:47","slug":"air-india-accelerates-customer-service-transformation-with-salesforce-agentforce","status":"publish","type":"post","link":"https:\/\/telecomlive.in\/web\/2026\/09\/17\/air-india-accelerates-customer-service-transformation-with-salesforce-agentforce\/","title":{"rendered":"Air India Accelerates Customer Service Transformation with Salesforce Agentforce"},"content":{"rendered":"<p>Bengaluru (Karnataka) [India], September 16: Salesforce, the #1 AI CRM*, today announced that Air India is expanding its use of Agentforce across customer service. Deploying AI agents beyond its initial refund-processing use case, the airline is now solving a broader set of complex service workflows. Powered by Agentforce, Air India is reimagining customer service with intelligent, end-to-end experiences that understand customer intent, validate requests, connect intelligently across enterprise systems, and take action in real time.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Bengaluru (Karnataka) [India], September 16: Salesforce, the #1 AI CRM*, today announced that Air India is expanding its use of Agentforce across customer service. Deploying AI agents beyond its initial refund-processing use case, the airline is now solving a broader set of complex service workflows. Powered by Agentforce, Air India is reimagining customer service with intelligent, end-to-end experiences that understand customer intent, validate requests, connect intelligently across enterprise systems, and take action in real time.<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[91,4,24],"tags":[],"class_list":["post-1036401","post","type-post","status-publish","format-standard","hentry","category-it-2-the-tribune","category-newspapers","category-the-tribune"],"acf":[],"_links":{"self":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/1036401","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/comments?post=1036401"}],"version-history":[{"count":1,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/1036401\/revisions"}],"predecessor-version":[{"id":1036410,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/1036401\/revisions\/1036410"}],"wp:attachment":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/media?parent=1036401"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/categories?post=1036401"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/tags?post=1036401"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}