{"id":1034791,"date":"2026-09-12T09:32:32","date_gmt":"2026-09-12T04:02:32","guid":{"rendered":"https:\/\/telecomlive.in\/web\/?p=1034791"},"modified":"2026-09-12T09:49:54","modified_gmt":"2026-09-12T04:19:54","slug":"ai-may-cut-banks-cost-to-serve-by-20-30-bcg","status":"publish","type":"post","link":"https:\/\/telecomlive.in\/web\/2026\/09\/12\/ai-may-cut-banks-cost-to-serve-by-20-30-bcg\/","title":{"rendered":"AI may cut banks\u2019 cost-to-serve by 20-30%: BCG"},"content":{"rendered":"<p>Artificial intelligence could help banks reduce their cost-to-serve by 20-30% as lenders increasingly deploy the technology across underwriting, collections and customer servicing, Tirtha Chatterjee, partner, Boston Consulting Group (BCG), said in an interaction. <\/p>\n<p>\u201cCost-to-serve, we have estimated, it can come down by 20-30%,\u201d Chatterjee said. The estimate factors in the use of AI across areas such as underwriting, personal discussions with borrowers and collections, he said. The findings are part of BCG\u2019s latest report \u2013 Balance: Thriving in the Age of AI \u2013 which examines how financial institutions can balance growth and innovation with safety and governance as they adopt AI.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Artificial intelligence could help banks reduce their cost-to-serve by 20-30% as lenders increasingly deploy the technology across underwriting, collections and customer servicing, Tirtha Chatterjee, partner, Boston Consulting Group (BCG), said in an interaction. \u201cCost-to-serve, we have estimated, it can come down by 20-30%,\u201d Chatterjee said. The estimate factors in the use of AI across areas such as underwriting, personal discussions with borrowers and collections, he said. The findings are part of BCG\u2019s latest report \u2013 Balance: Thriving in the Age of AI \u2013 which examines how financial institutions can balance growth and innovation with safety and governance as they adopt [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[63,4,12],"tags":[],"class_list":["post-1034791","post","type-post","status-publish","format-standard","hentry","category-it-2-the-financial-express","category-newspapers","category-the-financial-express"],"acf":[],"_links":{"self":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/1034791","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/comments?post=1034791"}],"version-history":[{"count":1,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/1034791\/revisions"}],"predecessor-version":[{"id":1034815,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/1034791\/revisions\/1034815"}],"wp:attachment":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/media?parent=1034791"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/categories?post=1034791"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/tags?post=1034791"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}