{"id":1032334,"date":"2026-09-01T08:00:03","date_gmt":"2026-09-01T02:30:03","guid":{"rendered":"https:\/\/telecomlive.in\/web\/?p=1032334"},"modified":"2026-09-01T08:21:25","modified_gmt":"2026-09-01T02:51:25","slug":"zomato-shuts-hyderabad-support-centre-around-240-employees-laid-off","status":"publish","type":"post","link":"https:\/\/telecomlive.in\/web\/2026\/09\/01\/zomato-shuts-hyderabad-support-centre-around-240-employees-laid-off\/","title":{"rendered":"Zomato shuts Hyderabad support centre, around 240 employees laid off"},"content":{"rendered":"<p>Eternal-owned food delivery platform Zomato has shut its customer support centre in Hyderabad and laid off around 240 employees, people aware of the matter said. Employees were informed of the decision on Monday. <\/p>\n<p>The closure follows a shift of most of the company\u2019s customer support work to specialised external vendors over the past six months, sources said. \u201cOur customer support model has changed significantly over the past six months, with more work now managed through specialised external partners,\u201d one of the persons said.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Eternal-owned food delivery platform Zomato has shut its customer support centre in Hyderabad and laid off around 240 employees, people aware of the matter said. Employees were informed of the decision on Monday. The closure follows a shift of most of the company\u2019s customer support work to specialised external vendors over the past six months, sources said. \u201cOur customer support model has changed significantly over the past six months, with more work now managed through specialised external partners,\u201d one of the persons said.<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[63,4,12],"tags":[],"class_list":["post-1032334","post","type-post","status-publish","format-standard","hentry","category-it-2-the-financial-express","category-newspapers","category-the-financial-express"],"acf":[],"_links":{"self":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/1032334","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/comments?post=1032334"}],"version-history":[{"count":1,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/1032334\/revisions"}],"predecessor-version":[{"id":1032372,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/1032334\/revisions\/1032372"}],"wp:attachment":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/media?parent=1032334"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/categories?post=1032334"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/tags?post=1032334"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}