{"id":1027463,"date":"2026-08-08T10:04:38","date_gmt":"2026-08-08T04:34:38","guid":{"rendered":"https:\/\/telecomlive.in\/web\/?p=1027463"},"modified":"2026-08-08T10:38:13","modified_gmt":"2026-08-08T05:08:13","slug":"agentic-ai-can-cut-utility-customer-service-costs-by-up-to-50-pc-while-boosting-satisfaction-mckinsey","status":"publish","type":"post","link":"https:\/\/telecomlive.in\/web\/2026\/08\/08\/agentic-ai-can-cut-utility-customer-service-costs-by-up-to-50-pc-while-boosting-satisfaction-mckinsey\/","title":{"rendered":"Agentic AI can cut utility customer service costs by up to 50 pc while boosting satisfaction: McKinsey"},"content":{"rendered":"<p>New York [US], August 7 (ANI): Utilities can reduce customer service costs by 30-50 per cent while improving customer satisfaction by up to 20 per cent through large-scale adoption of agentic artificial intelligence (AI), with the technology enabling an end-to-end transformation of customer operations rather than isolated AI pilots, according to a McKinsey report. <\/p>\n<p>&#8220;The mandate is clear and urgent: reduce costs while improving customer satisfaction. Agentic AI makes both possible by rewiring customer operations end to end, not via AI pilots or isolated use cases,&#8221; the report said, highlighting that utilities must redesign customer journeys and workflows around AI to achieve meaningful operational gains.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>New York [US], August 7 (ANI): Utilities can reduce customer service costs by 30-50 per cent while improving customer satisfaction by up to 20 per cent through large-scale adoption of agentic artificial intelligence (AI), with the technology enabling an end-to-end transformation of customer operations rather than isolated AI pilots, according to a McKinsey report. &#8220;The mandate is clear and urgent: reduce costs while improving customer satisfaction. Agentic AI makes both possible by rewiring customer operations end to end, not via AI pilots or isolated use cases,&#8221; the report said, highlighting that utilities must redesign customer journeys and workflows around AI [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[91,4,24],"tags":[],"class_list":["post-1027463","post","type-post","status-publish","format-standard","hentry","category-it-2-the-tribune","category-newspapers","category-the-tribune"],"acf":[],"_links":{"self":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/1027463","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/comments?post=1027463"}],"version-history":[{"count":1,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/1027463\/revisions"}],"predecessor-version":[{"id":1027464,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/1027463\/revisions\/1027464"}],"wp:attachment":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/media?parent=1027463"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/categories?post=1027463"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/tags?post=1027463"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}