{"id":1025280,"date":"2026-07-31T09:52:32","date_gmt":"2026-07-31T04:22:32","guid":{"rendered":"https:\/\/telecomlive.in\/web\/?p=1025280"},"modified":"2026-07-31T10:45:18","modified_gmt":"2026-07-31T05:15:18","slug":"ai-customer-service-enters-next-phase-as-businesses-focus-on-optimisation-rather-than-adoption-report","status":"publish","type":"post","link":"https:\/\/telecomlive.in\/web\/2026\/07\/31\/ai-customer-service-enters-next-phase-as-businesses-focus-on-optimisation-rather-than-adoption-report\/","title":{"rendered":"AI customer service enters next phase as businesses focus on optimisation rather than adoption: Report"},"content":{"rendered":"<p>New Delhi [India], July 31 (ANI): The AI customer service industry is entering a new phase, with businesses focusing less on adopting AI receptionists and more on improving their performance, according to a report by the AI company Upfirst. <\/p>\n<p>The company analysed 450,702 inbound calls handled by 503 AI receptionists to identify which setup choices help reduce customer hang-ups. <\/p>\n<p>The findings suggest that while every AI receptionist experiences hang-ups, businesses are increasingly refining greetings, workflows and AI capabilities to improve customer engagement rather than simply deploying AI tools.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>New Delhi [India], July 31 (ANI): The AI customer service industry is entering a new phase, with businesses focusing less on adopting AI receptionists and more on improving their performance, according to a report by the AI company Upfirst. The company analysed 450,702 inbound calls handled by 503 AI receptionists to identify which setup choices help reduce customer hang-ups. The findings suggest that while every AI receptionist experiences hang-ups, businesses are increasingly refining greetings, workflows and AI capabilities to improve customer engagement rather than simply deploying AI tools.<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[91,4,24],"tags":[],"class_list":["post-1025280","post","type-post","status-publish","format-standard","hentry","category-it-2-the-tribune","category-newspapers","category-the-tribune"],"acf":[],"_links":{"self":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/1025280","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/comments?post=1025280"}],"version-history":[{"count":1,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/1025280\/revisions"}],"predecessor-version":[{"id":1025304,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/1025280\/revisions\/1025304"}],"wp:attachment":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/media?parent=1025280"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/categories?post=1025280"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/tags?post=1025280"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}