{"id":1019609,"date":"2026-07-09T08:31:54","date_gmt":"2026-07-09T03:01:54","guid":{"rendered":"https:\/\/telecomlive.in\/web\/?p=1019609"},"modified":"2026-07-09T08:42:49","modified_gmt":"2026-07-09T03:12:49","slug":"uk-regulator-fines-virgin-media-37-million-over-obstructing-customer-exits","status":"publish","type":"post","link":"https:\/\/telecomlive.in\/web\/2026\/07\/09\/uk-regulator-fines-virgin-media-37-million-over-obstructing-customer-exits\/","title":{"rendered":"UK regulator fines Virgin Media $37 million over obstructing customer exits"},"content":{"rendered":"<p>London: Britain&#8217;s communications regulator on Wednesday fined British telecoms and television group Virgin Media O2 a record \u00a328 million ($37 million) for deliberately stopping or delaying customers from cancelling contracts. <\/p>\n<p>Ofcom found that millions of customer calls between 2022 and 2024 were &#8220;likely mishandled&#8221; by Virgin Media to delay or prevent customers from switching to a competitor. <\/p>\n<p>Tactics uncovered by the investigation included excessive transfers of calls to other departments, repeatedly keeping customers on hold and deliberately dropping calls.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>London: Britain&#8217;s communications regulator on Wednesday fined British telecoms and television group Virgin Media O2 a record \u00a328 million ($37 million) for deliberately stopping or delaying customers from cancelling contracts. Ofcom found that millions of customer calls between 2022 and 2024 were &#8220;likely mishandled&#8221; by Virgin Media to delay or prevent customers from switching to a competitor. Tactics uncovered by the investigation included excessive transfers of calls to other departments, repeatedly keeping customers on hold and deliberately dropping calls.<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[58,4,10],"tags":[],"class_list":["post-1019609","post","type-post","status-publish","format-standard","hentry","category-broadcasting-the-economic-times","category-newspapers","category-the-economic-times"],"acf":[],"_links":{"self":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/1019609","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/comments?post=1019609"}],"version-history":[{"count":1,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/1019609\/revisions"}],"predecessor-version":[{"id":1019632,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/1019609\/revisions\/1019632"}],"wp:attachment":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/media?parent=1019609"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/categories?post=1019609"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/tags?post=1019609"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}