{"id":1016038,"date":"2026-06-22T07:56:40","date_gmt":"2026-06-22T02:26:40","guid":{"rendered":"https:\/\/telecomlive.in\/web\/?p=1016038"},"modified":"2026-06-22T08:00:13","modified_gmt":"2026-06-22T02:30:13","slug":"unitedhealths-3-billion-ai-push-has-bots-calling-doctors","status":"publish","type":"post","link":"https:\/\/telecomlive.in\/web\/2026\/06\/22\/unitedhealths-3-billion-ai-push-has-bots-calling-doctors\/","title":{"rendered":"UnitedHealth\u2019s $3 billion AI push has bots calling doctors"},"content":{"rendered":"<p>At UnitedHealth Group Inc., artificial intelligence reads aloud summaries of medical charts as nurses drive to patients\u2019 homes. It listens to millions of customer calls to find the causes of complaints. One trial even has AI agents calling doctors\u2019 offices to schedule appointments for patients. <\/p>\n<p>The largest US health insurer plans to invest $3 billion in AI over 2026 and 2027. UnitedHealth executives say they\u2019re seeing a 2-to-1 return, as AI automates cumbersome manual processes and makes workers more efficient. Executives say the technology can reduce friction for patients while lowering costs.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>At UnitedHealth Group Inc., artificial intelligence reads aloud summaries of medical charts as nurses drive to patients\u2019 homes. It listens to millions of customer calls to find the causes of complaints. One trial even has AI agents calling doctors\u2019 offices to schedule appointments for patients. The largest US health insurer plans to invest $3 billion in AI over 2026 and 2027. UnitedHealth executives say they\u2019re seeing a 2-to-1 return, as AI automates cumbersome manual processes and makes workers more efficient. Executives say the technology can reduce friction for patients while lowering costs.<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[59,4,10],"tags":[],"class_list":["post-1016038","post","type-post","status-publish","format-standard","hentry","category-it-2-the-economic-times","category-newspapers","category-the-economic-times"],"acf":[],"_links":{"self":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/1016038","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/comments?post=1016038"}],"version-history":[{"count":1,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/1016038\/revisions"}],"predecessor-version":[{"id":1016064,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/1016038\/revisions\/1016064"}],"wp:attachment":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/media?parent=1016038"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/categories?post=1016038"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/tags?post=1016038"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}