{"id":1014900,"date":"2026-06-16T10:57:11","date_gmt":"2026-06-16T05:27:11","guid":{"rendered":"https:\/\/telecomlive.in\/web\/?p=1014900"},"modified":"2026-06-16T10:57:11","modified_gmt":"2026-06-16T05:27:11","slug":"salesforce-to-acquire-ai-customer-service-platform-fin-for-3-6-billion-days-after-fresh-layoffs","status":"publish","type":"post","link":"https:\/\/telecomlive.in\/web\/2026\/06\/16\/salesforce-to-acquire-ai-customer-service-platform-fin-for-3-6-billion-days-after-fresh-layoffs\/","title":{"rendered":"Salesforce to acquire AI customer service platform Fin for $3.6 billion, days after fresh layoffs"},"content":{"rendered":"<p>Salesforce has agreed to acquire Fin, an artificial intelligence-powered customer service platform, for approximately $3.6 billion, the company confirmed on Monday. The announcement arrived just two days after the San Francisco-based software group notified employees of a fresh wave of redundancies across its AI, Mulesoft and Marketing Cloud divisions, underscoring the turbulent pace of transformation sweeping through one of Silicon Valley&#8217;s most established enterprise technology firms.<\/p>\n<p>What Fin Does and Why Salesforce Wants It<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Salesforce has agreed to acquire Fin, an artificial intelligence-powered customer service platform, for approximately $3.6 billion, the company confirmed on Monday. The announcement arrived just two days after the San Francisco-based software group notified employees of a fresh wave of redundancies across its AI, Mulesoft and Marketing Cloud divisions, underscoring the turbulent pace of transformation sweeping through one of Silicon Valley&#8217;s most established enterprise technology firms. What Fin Does and Why Salesforce Wants It<\/p>\n","protected":false},"author":11,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[55,13,4],"tags":[],"class_list":["post-1014900","post","type-post","status-publish","format-standard","hentry","category-it-2-live-mint","category-live-mint","category-newspapers"],"acf":[],"_links":{"self":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/1014900","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/comments?post=1014900"}],"version-history":[{"count":1,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/1014900\/revisions"}],"predecessor-version":[{"id":1014901,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/1014900\/revisions\/1014901"}],"wp:attachment":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/media?parent=1014900"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/categories?post=1014900"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/tags?post=1014900"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}