{"id":1008618,"date":"2026-05-19T09:26:51","date_gmt":"2026-05-19T03:56:51","guid":{"rendered":"https:\/\/telecomlive.in\/web\/?p=1008618"},"modified":"2026-05-19T09:28:53","modified_gmt":"2026-05-19T03:58:53","slug":"salesforce-not-building-ai-to-displace-humans-vala-afshar","status":"publish","type":"post","link":"https:\/\/telecomlive.in\/web\/2026\/05\/19\/salesforce-not-building-ai-to-displace-humans-vala-afshar\/","title":{"rendered":"Salesforce not building AI to displace humans: Vala Afshar"},"content":{"rendered":"<p>Global tech major Salesforce is focused on creating &#8216;digital labour platforms&#8217;, a senior company official said on Monday, making it clear that the company is not building artificial intelligence to &#8220;displace humans&#8221;.<\/p>\n<p>Vala Afshar, the chief digital evangelist for it, said that the customer relationship management (CRM)-focused company moved 3,000 employees into sales roles as it implemented its own agentic AI tools.<\/p>\n<p>&#8220;We&#8217;re building a workforce of AIs. But we&#8217;re not building AIs to displace humans. We&#8217;re building AIs to augment and create boundless potential in our humans,&#8221; Afshar told reporters here.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Global tech major Salesforce is focused on creating &#8216;digital labour platforms&#8217;, a senior company official said on Monday, making it clear that the company is not building artificial intelligence to &#8220;displace humans&#8221;. Vala Afshar, the chief digital evangelist for it, said that the customer relationship management (CRM)-focused company moved 3,000 employees into sales roles as it implemented its own agentic AI tools. &#8220;We&#8217;re building a workforce of AIs. But we&#8217;re not building AIs to displace humans. We&#8217;re building AIs to augment and create boundless potential in our humans,&#8221; Afshar told reporters here.<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[59,4,10],"tags":[],"class_list":["post-1008618","post","type-post","status-publish","format-standard","hentry","category-it-2-the-economic-times","category-newspapers","category-the-economic-times"],"acf":[],"_links":{"self":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/1008618","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/comments?post=1008618"}],"version-history":[{"count":0,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/1008618\/revisions"}],"wp:attachment":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/media?parent=1008618"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/categories?post=1008618"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/tags?post=1008618"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}