{"id":1007295,"date":"2026-05-08T10:05:21","date_gmt":"2026-05-08T04:35:21","guid":{"rendered":"https:\/\/telecomlive.in\/web\/?p=1007295"},"modified":"2026-05-08T10:22:22","modified_gmt":"2026-05-08T04:52:22","slug":"trai-proposes-fine-up-to-rs-50-lakh-on-telcos-for-improper-handling-of-customer-complaints","status":"publish","type":"post","link":"https:\/\/telecomlive.in\/web\/2026\/05\/08\/trai-proposes-fine-up-to-rs-50-lakh-on-telcos-for-improper-handling-of-customer-complaints\/","title":{"rendered":"Trai proposes fine up to Rs 50 lakh on telcos for improper handling of customer complaints"},"content":{"rendered":"<p>New Delhi: Telecom regulator Trai on Thursday proposed a new mechanism for telecom operators to resolve customers&#8217; grievances, suggesting a fine of up to Rs 50 lakh per quarter on telcos in case of violations. <\/p>\n<p>The proposed Telecom Consumers Complaint Redressal (Fourth Amendment) Regulation, 2026 seeks to make it mandatory that a clear complaint registration facility be made available on the web portal, apps and chatbots of service providers, with regular updates to be provided to consumers on action taken on registered grievances.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>New Delhi: Telecom regulator Trai on Thursday proposed a new mechanism for telecom operators to resolve customers&#8217; grievances, suggesting a fine of up to Rs 50 lakh per quarter on telcos in case of violations. The proposed Telecom Consumers Complaint Redressal (Fourth Amendment) Regulation, 2026 seeks to make it mandatory that a clear complaint registration facility be made available on the web portal, apps and chatbots of service providers, with regular updates to be provided to consumers on action taken on registered grievances.<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[4,60,10],"tags":[],"class_list":["post-1007295","post","type-post","status-publish","format-standard","hentry","category-newspapers","category-telecom-the-economic-times","category-the-economic-times"],"acf":[],"_links":{"self":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/1007295","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/comments?post=1007295"}],"version-history":[{"count":1,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/1007295\/revisions"}],"predecessor-version":[{"id":1007316,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/posts\/1007295\/revisions\/1007316"}],"wp:attachment":[{"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/media?parent=1007295"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/categories?post=1007295"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/telecomlive.in\/web\/wp-json\/wp\/v2\/tags?post=1007295"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}