Who covers AI business blunders? Some insurers cautiously step up

As more businesses trust artificial intelligence “agents” to independently grow their revenues, some insurance firms are stepping in to cover any mistakes — while others are steering clear.

“The whole intent of using advanced AI is to substantially replace human assistance and oversight in decisions,” said Phil Dawson, head of AI policy and partnerships at the specialist insurer Armilla.

The trend of “agentic AI” has taken off, with bots handling computer tasks by themselves and businesses trimming ranks of human workers as a result.