NIIT StackRoute Launches Customer Success Architect Framework for AI ready CRM
New Delhi [India], February 28: NIIT StackRoute, a leading digital capability-building venture of NIIT Limited, today announced the launch of its latest position paper, “The Experience Age Imperative: Composable CRM, Real-Time Orchestration and Governed GenAI in the Flow of Work,” outlining a new architectural blueprint for CRM and contact centre modernization in the AI era.
