What is the e-RCT System? Indian Railways launch AI-based online claims tribunal – All passengers need to know

Union Minister for Railways Ashwini Vaishnaw launched the e-RCT (Electronic Railway Claims Tribunal) system on February 26. This is the fourth reform under the Ministry’s “52 Reforms in 52 Weeks” programme.

The e-RCT system aims to completely change the way railway compensation claims are handled. Instead of the old paper-based and time-consuming process, the new system is digital and supported by AI technology.