Airbnb replaces human staff with AI agents, claiming cost savings and improved efficiency

Short-term rental platform Airbnb is making a major shift in how it handles customer service. The company has started replacing some human support roles with artificial intelligence (AI) agents. According to the company, these AI systems are not only cheaper to run but are also performing better in many routine tasks.

According to a report by The Tech Crunch, the announcement was made during a recent earnings call, where Airbnb leadership shared how AI is already handling a large portion of customer conversations.