‘AI was listening’: Bajaj Finance reveals bots collected call data to drive 10% of all loans

Bajaj Finance is going all-in on artificial intelligence, and for the first time, it is telling investors exactly how much of its business is already being shaped by it. On its Q3 FY26 earnings call, vice chairman and managing director Rajeev Jain said the company has moved beyond experimentation and is now tracking measurable outcomes. “We have now started to metricize AI… from innovation, we are now tracking implementation and the benefits that it’s delivering to the business,” Jain said.

The company said AI is being applied “across the full life cycle of a customer”, spanning sales, service, point-of-sale verification and document processing.