AI push may trigger structural reset across GCC ecosystem

India’s global capability centre (GCC) ecosystem is set to enter a structural reset as artificial intelligence (AI) shifts centres from back-office engines to product-led, governance-driven innovation hubs, a recent report by NLB Services, a tech-focused hiring firm, said.

AI adoption by GCCs in India is expected to expand the workforce by 11% in the next 12 months to reach 2.4 million, with a further 1.3 million jobs projected by 2030 as AI-native roles scale across engineering, operations and governance.