CEO Satya Nadella says Microsoft’s software business is rethinking its pricing model to …

Microsoft’s software business is planning to adjust its pricing model. Satya Nadella, the software giant’s CEO, has revealed the company is shifting from charging “per user” to “per agent” as artificial intelligence (AI) systems increasingly perform autonomous work alongside human employees. Speaking on the “Dwarkesh Podcast”, Nadella explained that Microsoft’s business is transitioning from an end-user tools company to an infrastructure provider supporting AI agents that can complete tasks and make decisions independently. Nadella said: “Our business, which today is an end-user tools business, will become essentially an infrastructure business in support of agents doing work. The way to think about the per-user business is not just per user, it’s per agent.”