Microsoft to refund customers for 365 subscription price hike: Who is eligible, how to claim refund and more

Microsoft has apologised to its Microsoft 365 Personal and Family subscribers in Australia regarding a subscription alternative. The development comes a week after the Australian Competition and Consumer Commission (ACCC) sued the tech giant for allegedly misleading Australians over its Microsoft 365 subscriptions. The consumer watchdog alleged that the software giant “deliberately hid” cheaper subscription option from Australian customers, seeking a penalty to deter similar behaviour in the future.

Consequently, Microsoft apologised to its 2.7 million customers in the US. “In response to the demand for advanced AI tools, we introduced AI capabilities into the Microsoft 365 Personal and Family subscriptions that we offer in Australia,” the company said in a statement.