Global telecom regulators’ collaboration needed to address mobile spam, scams: GSMA

NEW DELHI: Telecom regulators globally need to collaborate to address the growing challenges of mobile spam and scams, which are negatively affecting subscriber experience and causing financial losses, according to GSMA.

‘A lot of this scam happens across borders because domestic regulators can’t act outside the border. But scammers use multiple, and sometimes different channels, to alter the conversation or scam flow. So they are changing jurisdictions, policies, and the regulations which govern them,’ Julian Gorman, head of Asia Pacific (APAC), GSMA, told ETTelecom at a virtual media briefing Monday.