How Paytm is using AI for in-house ops

Vijay Shekhar Sharma-led Paytm reported a profitable Q1 FY2026, attributing its operational efficiency and product innovation to artificial intelligence (AI) integration across the business.

The fintech major said it is deploying AI across its operations to streamline workflows and increase fraud and risk management.

In its latest earnings presentation, Paytm highlighted multiple AI-first features integrated into both internal processes and consumer-facing products.