TRAI announces phased migration to 1600-series for BFSI commercial calls to combat spam

The Telecom Regulatory Authority of India (TRAI) announced on Tuesday that the telecom sector will transition to a mandatory migration to a dedicated ‘1600-series’ number for all transactional and service calls originating from the banking, financial services, and insurance (BFSI) sectors in phases. This move aims to curb the rampant issue of spam calls.

The regulatory body held a high-level meeting with representatives from various key organizations. The meeting, convened at TRAI headquarters, included participants from the Reserve Bank of India (RBI), Securities and Exchange Board of India (SEBI),