Salesforce Says AI Has Reduced Hiring of Engineers and Customer Service Workers

(Bloomberg) — Salesforce Inc. said the use of artificial intelligence tools internally has allowed it to hire fewer workers, another example of a company changing its hiring plans due to the emerging technology.

“We have reduced some of our hiring needs,” Chief Financial and Operations Officer Robin Washington said Wednesday on a call with analysts, citing the implementation of AI tools. For example, she said that 500 customer service workers would be redeployed to different roles within the company this year, saving $50 million.