No more costly cancellations? CCPA moves to rein in Zomato, Swiggy

The Central Consumer Protection Authority (CCPA) is preparing to direct food delivery giants Zomato and Swiggy to overhaul their order cancellation policies and improve refund mechanisms, according to sources familiar with the matter, reported Moneycontrol. This move comes as the regulator deepens its investigation into alleged unfair consumer practices by the two platforms.