Zomato CEO Deepinder Goyal refutes Reddit post on losing market share

Zomato Founder and CEO Deepinder Goyal has rejected an anonymous Reddit post alleging that things were “going off the rails” with the company, rebranded as Eternal, losing market share to Zepto Cafe and Swiggy and forcing employees to order from its food delivery platform.

The post also claimed that the work culture has become “laughably inconsistent” with “toxicity” baked in, and the only thing keeping the company profitable now is platform fees, and the “crisis” compounded by “underpaid and overworked” delivery partners.