Indian IT firms use AI to drive sales growth with fewer new hires

Indian IT outsourcing companies, which employ millions, are tapping artificial intelligence to boost efficiency and reduce the need for more workers to grow their business.

HCL Technologies Ltd. and LTIMindtree Ltd. are among companies saying they need fewer new staff to keep revenue increasing. The firms, which make their profits from non-core business processes and IT outsourcing projects from corporations in the US and Europe, have integrated AI tools and are already reaping the benefits of greater efficiency.