Microsoft AI head Mustafa Suleyman explains how the company is tracking adoption for its AI assistant called Copilot

Microsoft AI head, Mustafa Suleyman, recently spoke at the company’s 50th anniversary celebration about how Microsoft tracks the progress of its AI assistant, Copilot. He explained that his team measures things like daily and weekly users, how widely Copilot is being used, and how much people are engaging with it. However, Suleyman’s main focus is on something different. He said, “I really, really focus the team on SSR, the rate of successful sessions.”

In the past, when customers didn’t give real-time feedback, companies measured success by how much time people spent using products, like on social media, or how many problems the product solved.