CEO of world’s largest call center operator for using AI solution to change Desi accent, says: Indian agents are hard to …

Teleperformance SE has implemented artificial intelligence technology that alters the accents of its Indian call center employees in real time, claiming the system improves customer understanding and satisfaction.

The world’s largest call center operator is utilizing “accent translation” technology developed by Palo Alto-based startup Sanas, according to Bloomberg. Teleperformance invested $13 million in Sanas earlier this year, securing exclusive rights to resell the technology to its clients.