SaaS implementation delays cost firms an average loss of Rs 5.6 crore

Bengaluru: Three fourth (75%) of Indian enterprises that have adopted software as a solution (SaaS) since 2020 have encountered implementation delays, resulting in an average timeline overrun of 57% and cost overrun of 43% leading to an average loss of Rs 5.6 crore, according to a report by tech firm Zoho out on Wednesday. SaaS is a third-party provider that allows users to access applications over the internet. The report attributed the financial loss to missed business opportunities, in addition to impacting employee productivity, customer experience, and competitive positioning.