SaaS implementation delays result in business losses: Zoho, IDC report

Time and cost overruns are slowing the implementation of software as a service (SaaS) solutions among Indian enterprises seeking digital transformation, according to a report by Zoho and market research firm IDC.

While speed of implementation is critical, 75 per cent of enterprises surveyed said they faced delays, resulting in an average time overrun of 57 per cent and a cost overrun of 43 per cent. These delays have led to a loss of about Rs 6 crore in business opportunities, employee productivity and customer experience.