Centre says new OTP feature on RTI portals ‘smoothly operational’ amid complaints

A new security feature, a one-time password (OTP) received via email, on the Right to Information (RTI) portals is “functioning smoothly”, the Centre said on Thursday, days after several people complained that it had stalled efforts to check on their own RTI queries.

The Department of Personnel and Training (DoPT) said a comprehensive review had confirmed that the portal’s newly implemented features, including an enhanced security protocol, are operational and user-friendly and that the OTP feature is “operational and effective”.