Exotel accelerates AI-led innovations to redefine customer experience

Exotel, a leading provider of AI-powered customer engagement and experience solutions, said it is building new standards in the customer experience (CX) domain with its product roadmap and vision for financial year 2024-2025 (FY25).

At the heart of its innovation is Exotel’s Harmony platform, an AI-first customer engagement solution designed to unify conversations, context, and workflows across channels and systems.